Electronic Filing (eFile) Instructions

***If this is your first time using the eFiling system, please create an account to continue.

To create an account:

On the right side of the screen are four green navigation buttons. Click “Electronic Filing (eFiling).” Scroll to the bottom of the page, then click “Create Account.” Enter an email address in the box, check the “Terms and Conditions” agreement box, and click “Request Account.” A confirmation email will be sent to the email address entered. Once the email is received, click the link provided in the email to create an account. The email address used to create the account will be your username.

Password Help:

Your password must have at least one of each of the following items:

  1. Uppercase character
  2. Lowercase character
  3. Number
  4. Special character ()!@#$%^&*?.

Other requirements:

  1. Must be at least 8 characters
  2. Cannot be changed more than once per day
  3. May not be a recent password
  4. May not include your first or last name

State users will enter their state-active directory login and the password used to log in to their computer.  For example: smithc@bds.state.mo.us. (smithc – Active Directory user name; bds – Active Directory Domain)

Forgot Password:

If you forget your password, use the “Forgot Password” link. Enter the email address used when the account was created. Click “Send Code.” A code will be sent to your email. The code will expire in one hour. Use the link provided in the email to update your password.

Passwords must be updated every 60 days.

To begin eFiling:

Click the green “Electronic Filing” navigation button. On the next page, click “Get Started.”

Enter Login email and password. Click “Log In.”

Contact Information:

Check the appropriate radial button for the type of filer you are (e.g. Petitioner, Respondent, Intervenor) and complete the boxes with your information. 

Case Information:

Type in the Case Number. If you are filing an initial complaint or appeal, leave this box blank.

Upload Document:

** Documents must be submitted in PDF format and be less than 10 MB. Please make sure the documents being uploaded have been redacted (personal information blacked out), if necessary.

Click “Choose File,” then choose the PDF from your computer. If there are multiple PDF documents to submit in one case, please upload each document individually. If you are filing an initial complaint/appeal, please include a copy of the letter or notice you are appealing.

Document Name: The name of the document must be less than 75 characters.

Document Type: Choose from the drop-down menu.

* If you receive an error when uploading a document, be sure the document name is under 75 characters on your personal computer and in the “Document Name” box in the eFiling system.

When you are finished adding all the documents for the case, click “Upload.” This may take several seconds if there are multiple or large documents.

** If a document arrives after 5:00 p.m. and before midnight or on a Saturday, Sunday, or legal holiday, it is filed on the next business day at the AHC, unless the AHC orders otherwise. Therefore, the date of actual filing with the AHC may differ from the date of electronic submission.

If the document is more than 75 pages, the AHC requests that you also submit a hard copy by mail to: Administrative Hearing Commission, P.O. Box 1557, Jefferson City, MO 65102-1557, or by hand delivery to the office.


Except for the initial complaint/appeal, a copy of every document you file must also be provided to all other parties involved in the case. The AHC’s eFile system does not notify other parties of a filing. 

Add Certified Party:

Provide the AHC with the name and address (if known) of the party/parties to whom you are providing a copy of your filing. Then choose how the party was or will be notified. If notifying more than one party, click “Add Party.”

Email Consent:

By choosing “yes,” you agree to receive filings, orders, decisions, etc., by email from the AHC or from other parties involved in the case or their attorneys. While it is not required, providing an email address allows for faster delivery of documents that may be time-sensitive.

Electronic Signature:

After you apply your electronic signature, click “Submit.”

** Upon submission, you will receive a confirmation page that your submission was successful. If you receive anything other than a confirmation page, you must resubmit your electronic filing. Keep a copy of your confirmation page as proof of submission. A confirmation of filing will not be sent to your email address.